Privacy Policy

Vandagraph takes your privacy seriously. The Vandagraph team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. 

Please read the following to learn more about our Privacy Policy.

1.0 Your personal information and consent

Any information we collect from you will be used in accordance with the Data Protection Act 1998 and BS7799, the Information Security Management System Standard.

We will not disclose any information about our customers, such as name, address or e-mail address to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. If you have purchased from our website we may occasionally update you on news, new products and special offers via e-mail, post or telephone, only if you have given us permission to do so.

1.1 Checking your details

If you wish to verify/correct the details you have submitted to Vandagraph Ltd you can do so at any time by logging in and going to 'My Account' or by contacting us via the e-mail, telephone or post. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your username and your password reminder question submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

2.0 Site security

Vandagraph limits the amount of information it hold by using the PayPal Payment system.

2.1 Paying through a credit / debit card

Payments made on-line by credit or debit card are handled on behalf of Vandagraph through PayPal payment service. Vandagraph does not receive your card details.

PayPal use SSL (Secure Server Layer) Web Server Certificates to offer secure communications by encrypting all data to and from our website. This ensures the privacy of your card details during transmission. The security of the website can be confirmed by the presence of the padlock icon () in the lower right hand corner of your browser or by looking at the address of the website. If the address starts with https://... instead of http://..., then the security of the website can be confirmed.

2.2 Paying through your account

Some of our customers can pay through an online account, whereby an invoice for the items will be sent to the confirmed purchasing department. Because fraud is an issue with online trading it is important that invoice and delivery addresses match our information that we hold about your business. We perform various checks to ensure that delivery addresses for our customers are confirmed prior to setting up your online account.

4.0 Contacting us

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and recommend us to your colleagues. If you have any questions or feedback regarding our website and anything stored on it or our products and service please do not hesitate to contact us and we will be delighted to answer any questions you may have.